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Terms & Conditions

Your Sex Doll is custom made just for you by the manufacturer, from the specific doll options you have chosen. As this is a custom product created just for you, once production of your custom doll has started and the order may not be cancelled for any reason.

Returns are accepted only if you have received an incorrect doll due to our error or a defective doll. In which case we are happy to pay for the return shipping to fix or replace the doll at no additional charge and ship it back to you. (standard production and shipping times apply).

For health reasons, we can not accept returns on any doll if you used it. As soon as you have used it and you do not have this guarantee anymore.

Unfortunately, dolls that are damaged through improper use are not eligible for return or refund, regardless of the duration of time the doll was used for.

You have48 hours after delivery to report any problem. Please inspect your doll as soon as she arrives.

Customer satisfaction is very important to us. If you have any problem with your order, please contact us at
info@mylovedollmates.com and we will do our best to fix the issue immediately.

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